General Terms and Conditions

In connection with the use of Quiz Game services

These General Terms and Conditions (hereinafter referred to as GTC) contain the terms and conditions applicable to the leisure program and quiz game services organized by Leonória Edutainment Kft.

as the service provider (hereinafter referred to as the Service Provider) and the Customer/Player (hereinafter referred to as the Customer or Player, hereinafter collectively referred to as the Parties) who uses the leisure program and quiz game services organized by the Service Provider.

Leonória Edutainment Kft. The Customer actively accepts these GTC (by ticking a box) prior to submitting a "Reservation" on the website https://leonoria.hu/.

The Customer and the Service Provider may not deviate from the provisions of these GTC, but may supplement them and specify them in accordance with the specific requirements of the Customer. This shall be set out in a separate agreement signed by the Parties. The Individual Agreement (if any with a given Customer) together with these GTC shall constitute all the terms and conditions of the contract concluded between the Parties, and these two documents shall be treated as an inseparable whole. Without this, only the provisions of these GTC shall govern the use of the service.

The scope of these GTC extends to all services provided by the Service Provider, which are listed on the website https://loanoria.hu and its subdomains. These are:

• Family quiz game
• Team building quiz game
• Quiz game for couples and groups of friends

The contract concluded on the basis of these GTC shall not be filed, shall be concluded exclusively in electronic form, shall not constitute a written contract, shall be written in Hungarian, and shall not refer to a code of conduct.

In case of any questions regarding the service, the Service Provider shall be available to the Customer at the contact details provided.

These GTC are available at all times and can be read on the website https://leonoria.hu/.

The Customer declares that they have understood these GTC, accept their contents and acknowledge them as binding. This is done as follows: when booking playing time on the website, the Customer must tick the two checkboxes located near the "Book now" button before clicking on the button. One checkbox indicates acceptance of these GTC, and the other indicates consent to the processing of personal data in accordance with the rules set out in the Privacy Policy.

ATTENTION: to use the service and for the contract to become effective in accordance with these GTC, both checkboxes must be selected; if either or both are not selected, the contract between the Parties shall not be concluded. After sending the legal (i.e., meeting both conditions) booking (within 24 hours at the latest), the Service Provider will send a confirmation to the Customer's email address, thereby accepting the application and the present GTC as accepted by the Customer (and their guests and partners) upon entering the quiz game room.

Identification details of the service provider

Name: Leonória Edutainment Kft.

Company registration number: 01-09-438733

Registering court: Capital Court of Budapest

Tax number: 32713206-2-42

Registered office: Budapest, 1066, Jókai str. 18. (8)

Customer service: info@leonoria.hu ; phone: +3620 5826 990

1. Duration of the service

The contract for the use of the service shall take effect from the date and with the content specified on the website, provided that the GTC and the data management rules have been accepted by the Customer in a verifiable manner (by ticking the relevant box on the website). In the absence of the appropriate markings, the Individual Agreement shall be null and void and no contract for the service shall be validly concluded between the Parties.

In the event of the conclusion of a supplementary "Individual Agreement", the Service Provider shall indicate the link to these GTC, which the Customer may view and download at any time on the website.

1. Scope of the service

1. The Service Provider provides the physical, technical, and personnel resources for quiz games, which it delivers in advance to couples and groups of varying sizes at the time specified on its website.
2. The Service Provider can accommodate teams of 2-12 people in several rooms, with 6 (six) game stations in each game arena.

1. The pre-booked game room is reserved for the team that booked it for 15 minutes after the selected game start time. This allows late arrivals to join the team and start playing.

1. Each quiz game lasts 60 (sixty) minutes and consists of six rounds requiring different skills: classic selection, true or false, guessing, and blind test.

1. The games start with impressive light shows and captivating music, and are full of twists and turns, providing participants with an unforgettable experience!

1. After one game, the next team can start the program after a 15-minute preparation period.

1. Teams have the opportunity to take photos of themselves, even during the game, and share them on their own web pages. The Service Provider does not actively participate in this (including data management rules), does not share the photos taken in this way on its own web pages, and does not process the data.

1. The Service Provider offers the option for anyone to purchase a quiz game as a gift in its webshop. Gift vouchers can be purchased for one person in the webshop: after selecting the "gift voucher" (by clicking on it), click on the "Add to basket" button to proceed to the order. To proceed to payment, the personal and payment details requested on the website must be provided in advance. After successful payment, the system will send the voucher to the buyer, which can be redeemed for a game at a later date (within one year).

1. General provisions relating to the service

1. These GTC fully regulate the rights and obligations of the Parties with regard to the scope of services provided by the Service Provider. The Customer declares that they have read and accept the terms and conditions of these GTC and the Data Protection Notice published on the website.

1. The Customer declares, and the Service Provider expressly accepts, that no paper-based, written communication between the Parties is required by law or these GTC. The email addresses and telephone numbers provided by the Parties to each other, as well as the transfer of information using these, shall be considered acceptable and authentic for communication between the Parties

1. The Customer may be any natural person of legal age who is aware of their criminal liability and has the right to rent the property in question. Children aged 10 and over may participate in the game under parental supervision (in this case, physical presence is required). The Service Provider shall ensure that children receive questions appropriate to their age during the game.

1. During the game, the Customer may consume beverages, either purchased from the vending machines available in the room or brought in. The Customer shall find a way to consume beverages at their own risk in a manner that does not disturb, offend or harm other players' enjoyment, clothing or other valuables, or the equipment and cleanliness of the game room. Players who behave contrary to this rule may be excluded from the game at any time and with immediate effect. If specific damage has been caused, the Service Provider shall draw up a report and arrange for the premises to be cleaned. If this results in financial damage (e.g., equipment, furniture, electronics, carpets, etc.), the Player shall be obliged to compensate for this within 30 days of the determination of the extent of the damage and official notification thereof.

1. Children under the age of ten (small children, infants) may not participate in any program, even under parental supervision. The game involves light and sound effects, and the Service Provider does not wish to accept or permit any fear resulting from this.

1. Before using the Service, the Customer is obliged to consider whether their state of health is suitable for tolerating and coping with the light and sound effects used in the game. The Service Provider has no knowledge of the state of health or mental condition of individual players and will not ask anyone about this. This decision is solely the responsibility of the Player. However, at the express request of a given Player before the start of the game, the Service Provider can turn off a significant (but not all) part of the sound and light effects and will do so upon request. The medical reason for the request does not need to be detailed or verified, it is sufficient to indicate it.

1. The use of the service constitutes a request made at the Customer's discretion, which the Service Provider is not obliged to accept and is not obliged to justify its refusal. This includes situations where there are no available slots at the time requested by the Customer.

1. The Service Provider considers all provisions of these GTC to be essential conditions for the service.

1. The Service Provider is entitled to unilaterally amend the GTC, which shall only have legal effect on contracts concluded after the date of the amendment (publication).

1. 3.10.The Service Provider shall carry out its activities in accordance with the statutory and other legal requirements applicable in this regard and shall maintain this throughout the term of the legal relationship between the Parties.

1. Rights and obligations of the Parties

1. The processing of the Customer's personal data by the Service Provider shall be in accordance with the provisions of the Data Protection Policy.

1. The service is subject to a fee for the Customer, the amount of which is always available on the website.

1. The Service Provider shall process any personal data that comes to its knowledge in accordance with the law and the provisions of the Data Protection Policy.

1. The Customer undertakes to inform the Service Provider without delay of any circumstances that may delay the performance of the service as agreed.
   

1. COMPLAINT HANDLING, COMPENSATION

5.1 Receipt of written complaints

To identify the status of the Complainant, it is necessary to verify, based on the information provided by the Complainant (valid and effective contractual relationship), that

• the Complainant is entitled to the service that is the subject of the complaint during the period covered by the complaint

5.2 In the absence of data suitable for identification, only general information may be provided to Complainant.

• the Service Provider does not disclose any data to third parties in connection with the Customer's contract or its performance beyond its legal obligations;
• it cannot commence an investigation into the allegations made by the complainant or assess the complaint, nor can it provide any information to the complainant in this regard.

5.3 Complaints regarding the quality of services must be submitted by the Customer immediately, but no later than 10 (ten) days after receipt of the relevant information. The Customer shall be liable for any damage resulting from the late submission of the complaint. Quality complaints or warranty claims must be submitted to the Service Provider in writing, together with supporting evidence. The submission of a quality complaint does not necessarily exempt the Customer from their payment obligations.

1. After identification, the complaint shall be investigated taking into account all relevant circumstances.

1. To investigate a written complaint, the Service Provider shall send its reasoned position on the written complaint to the complainant within 30 days of the complaint being submitted.

This period shall commence on the day on which the following two conditions are met simultaneously:

• the identity of the person submitting the complaint is clearly established
• the report qualifying as a complaint is available to the Representative.

1. Response to complaints

After investigating the complaint, the response shall clearly and in detail address the following:

• the results of the full investigation of the complaint,
• the measures taken to resolve or settle the complaint, or
• if the complaint is rejected, the reasons for the rejection,

1. The following shall not be considered complaints: requests, suggestions or requests for information made by the Customer in connection with an existing contract, suggestions for improvements or opinions expressed in relation thereto shall not be considered complaints.

1. The Service Provider shall be liable to the Customer for damages caused in accordance with the general provisions of the Civil Code. The Service Provider shall not be liable for any damages suffered by the Customer as a result of the Customer's actions or omissions. The Service Provider shall not be liable for any loss of profit suffered by the Customer. Under no circumstances shall the Service Provider be liable for any damages related to other forms of damage, such as consequential damages, loss of profit or other losses.

1. The Service Provider shall be obliged to compensate for damages proven to have been caused by it up to a maximum of 100% of the service fee, but the amount of compensation shall in no case exceed EUR 250 per Customer.

1. Other legal remedies

The Service Provider and the Customer (legally considered a Consumer) shall attempt to settle any disputes amicably. However, if the dispute between the Parties cannot be settled through negotiations with the Service Provider, the following options are available for resolving the dispute:

• Initiating legal proceedings

The User is entitled to enforce their claim arising from the legal dispute before a court in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on Civil Procedure.

• Complaint to the district office

The consumer may submit their complaint in person, by post or by email to the consumer protection authority. According to Government Decree 387/2016. (XII. 2.) on the designation of consumer protection authorities, in administrative matters, the district office or the district office of the county seat shall act as the first instance, and the Pest County Government Office shall act as the second instance with national jurisdiction.

Contact details of district offices: http://jarasinfo.gov.hu

• Initiating proceedings before the conciliation body

1. You may also refer your consumer complaints to a conciliation body (hereinafter: Conciliation Body). The conciliation body is competent to settle consumer disputes outside court proceedings. The task of the conciliation body is to attempt to reach an agreement between the parties with a view to settling the consumer dispute and, if this is unsuccessful, to take a decision in the case in order to ensure the simple, quick, effective and inexpensive enforcement of consumer rights. At the request of the consumer or the Service Provider, the conciliation body shall provide advice on the rights and obligations of the consumer.

1. A consumer is a natural person who acts for purposes outside their independent occupation or economic activity and who purchases, orders, receives, uses or consumes goods or is the addressee of commercial communications or offers relating to goods.

1. For the purposes of the rules applicable to the Conciliation Board, a consumer shall also be deemed to be a civil organization, church, condominium, housing cooperative, micro, small and medium-sized enterprise as defined by a separate law, which purchases, orders, receives, uses or consumes goods or is the addressee of commercial communications or offers relating to goods.

1. The service provider is obliged to cooperate in the conciliation board proceedings. Within this framework, they are obliged to make a written statement within 8 days of delivery of the notification sent by the chair of the Conciliation Board's acting council regarding the legitimacy of the claim of the consumer-qualifying Customer and the circumstances of the case, as well as their acceptance of the council's decision as binding. The statement shall indicate the facts supporting the claims and the evidence for them, and shall be accompanied by the documents (or copies thereof) referred to as evidence.

1. With the exception of the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the Service Provider shall not be obliged to participate in the hearing. If the Service Provider is not registered in the county where the chamber operating the territorially competent conciliation body is located, the Service Provider shall ensure the participation of a person authorized to reach a settlement at the hearing. If the Service Provider is not registered in the county where the chamber operating the territorially competent conciliation body is located, the Service Provider's obligation to cooperate shall extend to offering the possibility of concluding a written agreement in accordance with the consumer's request.

Contact details of the conciliation bodies:

Bács-Kiskun Megyei Kereskedelmi és Iparkamara mellett szervezett Békéltető Testület 

Cím: 6000 Kecskemét, Árpád krt. 4.

Levelezési cím: 6001 Kecskemét Pf. 228.

Telefon: 06-76-501-500, 

Fax: 06-76-501-538

E-mail: mariann.matyus@hbmkik.hu – 

Web: www.bacsbekeltetes.hu

Baranya Megyei Békéltető Testület 

Cím: 7625 Pécs, Majorossy I. u. 36.

Telefon: 06-72-507-154, 

Fax: 06-72-507-152

E-mail: kerelem@baranyabekeltetes.hu, info@baranyabekeltetes.hu Web: www.pbkik.hu, www.pecsikamara.hu, www.baranyabekeltetes.hu

Békés Megyei Békéltető T estület 

Cím: 5600 Békéscsaba, Penza Itp. 5.

Telefon: 06-66-324-976, 

Fax: 06-66-324-976,

E-mail: bekeltetes@bmkik.hu

Web: www.bmkik.hu

Borsod-Abaúj-Zemplén Megyei Gazdasági Kamarák mellett működő Békéltető Testület  Cím: 3525 Miskolc, Szentpáli u. 1.

Telefon: 06-46-501-091, 501-870, 

Fax: 06-46-501-099

E-mail: kalna.zsuzsa@bokik.hu – 

Web: www.bokik.hu

 

Budapesti Kereskedelmi és Iparkamara mellett működő Budapesti Békéltető Testület Cím: 1016 Budapest, Krisztina krt. 99.

Telefon: 06-1-488-2131, 

Fax: 06-1-488-2186

E-mail: bekelteto.testulet@bkik.hu – 

Web: www.bekeltet.bkik.hu

 

Csongrád Megyei Békéltető Testület 

Cím: 6721 Szeged, Párizsi krt. 8-12.

Telefon: 06-62-554-250/118, 

Fax: 06-62-426-149

E-mail: bekelteto.testulet@csmkik.hu – 

Web: www.csmkik.hu

 

Fejér Megyei Békéltető Testület 

Cím: 8000 Székesfehérvár, Hosszúsétatér 4-6.

Telefon: 06-22-510-310, 06-22-510-323, 

Fax: 06-22-510-312

E-mail: fmkik@fmkik.hu – 

Web: www.fmkik.hu

 

Győr-Moson-Sopron Megyei Békéltető Testület 

Cím: 9021 Győr, Szent István út 10/a.

Telefon: 06-96-520-217, 

Fax: 06-96-520-218

E-mail: bekeltetotestulet@gymskik.hu – 

Web: gymskik.hu

 

Hajdú-Bihar Megyei Békéltető Testület 

Székhely: 4025 Debrecen, Petőfi tér 10.

Ügyintézés helyszíne: 4025 Debrecen, Vörösmarty u. 13-15.

Telefon: 06-52-500-710, 06-52-500-745,

Fax: 06-52-500-720

E-mail: bekelteto@hbkik.hu –

Web: www.hbkik.hu

 

Heves Megyei Békéltető Testület 

Cím: 3300 Eger, Faiskola út 15.

Telefon: 06-36-429-612/122, 

Fax: 06-36-323-615

E-mail: eniko.kovacs@hkik.hu 

Web: www.hkik.hu

Jász-Nagykun-Szolnok Megyei Békéltető Testület  Cím: 5000 Szolnok, Verseghy park. 8. III. emelet 305.-306. szoba. Telefon: 06-20-373-2570

E-mail: bekeltetotestulet@jnszmkik.hu – 

Web: jnszmkik.hu

Komárom-Esztergom Megyei Békéltető Testület  Cím: 2800 Tatabánya, Fő tér 36.

Telefon: 06-34-513-027, 

Fax: 06-34-316-259

E-mail: kemkik@kemkik.hu –

Web: www.kemkik.hu

 

Nógrád Megyei Békéltető Testület 

Cím: 3100 Salgótarján, Alkotmány u. 9/A

Telefon: 06-32-520-860, Fax: 06-32-520-862

E-mail: nkik@nkik.hu –

Web: www.nkik.hu

 

Pest Megyei Békéltető Testület 

Cím: 1119 Budapest, Etele út 59-61. II. emelet 240. Levelezési cím: 1364 Budapest, Pf.: 81

Telefon: 06-1-269-0703, Fax: 06-1-269-0703

E-mail: pmbekelteto@pmkik.hu 

Web: www.panaszrendezes.hu

 

Somogy Megyei Békéltető Testület 

Cím: 7400 Kaposvár, Anna u. 6.

Telefon: 06-82-501-000, 

Fax: 06-82-501-046,

E-mail: skik@skik.hu – 

Web: www.skik.hu

 

Szabolcs-Szatmár-Bereg Megyei Békéltető Testület Cím: 4400 Nyíregyháza, Széchenyi u. 2.

Telefon: 06-42-311-544, 

Fax: 06-42-311-750,

E-mail: bekelteto@szabkam.hu –

Web: www.szabkam.hu

 

Tolna Megyei Békéltető Testület 

Cím: 7100 Szekszárd, Arany J. u. 23-25.

Telefon: 06-74-411-661, 

Fax: 06-74-411-456

E-mail: kamara@tmkik.hu

Web: www.tmkik.hu

 

Vas Megyei Békéltető Testület 

Cím: 9700 Szombathely, Honvéd tér 2.

Telefon: 06-94-312-356, 

Fax: 06-94-316-936

E-mail: pergel.bea@vmkik.hu

Web: www.vmkik.hu

 

Veszprém Megyei Békéltető Testület

Cím: 8200 Veszprém, Radnóti tér 1. Pf.:220

Telefon: 06-88-429-008, 06-88-814-111, 

Fax: 06-88-412-150

E-mail: bekelteto@veszpremikamara.hu –

Web: www.bekeltetesveszprem.hu

 

Zala Megyei Békéltető Testület 

Cím: 8900 Zalaegerszeg, Petőfi u. 24.

Telefon: 06-92-550-513, 

Fax: 06-92-550-525

E-mail: zmbekelteto@zmkik.hu – –

Web: www.bekeltetes.hu

The European Commission has set up a website where consumers can register and settle disputes relating to online purchases by filling out a form, thus avoiding court proceedings. This allows consumers to enforce their rights without being prevented from doing so by factors such as distance. If you wish to complain about a product or service purchased online and do not necessarily want to go to court, you can use the online dispute resolution tool. On the portal, the complainant and the trader concerned can jointly select the dispute resolution body they wish to entrust with the handling of the complaint.

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=HU

1. Miscellaneous provisions

1. The Service Provider is entitled to unilaterally amend the GTC in all cases where this is justified by changes in economic circumstances, in particular changes in the essential conditions of the Service Provider's operations or compliance with legal regulations. If the Client registers for any training after the amendment to the GTC enters into force, this shall also constitute acceptance of the amendment to the GTC by the Consumer.

1. The GTC and any amendments thereto shall enter into force simultaneously with their publication on the website.

1. These GTC shall apply to all Customers and the Service Provider.

1. The Service Provider shall be entitled to engage subcontractors to perform its obligations. The Service Provider shall be fully liable for any unlawful conduct on the part of subcontractors, as if it had committed the unlawful conduct itself.

1. If any part of these GTC becomes invalid, unlawful or unenforceable, this shall not affect the validity, legality and enforceability of the remaining parts.

1. If the Service Provider does not exercise its rights under these GTC, this shall not be considered a waiver of such rights. Any waiver of rights shall only be valid if expressly stated in writing.

1. Force majeure, including, but not limited to, war, rebellion, acts of terrorism or threats thereof, accidents, fire, blockades, floods, earthquakes, natural disasters, severe storms, severe power failures, severe traffic disruptions or obstructions, epidemics, official orders, or other unforeseeable circumstances beyond the control of both the Service Provider and the Customer, as a result of which either party is unable to fulfill any of its contractual obligations, such party shall not be liable for any loss or damage arising from such events. This provision shall apply mutatis mutandis to all services contracted by the Service Provider.

1. Copyright: The Customer shall indemnify the Service Provider against any claims for damages by third parties arising from the alleged infringement of property rights, patent rights, copyrights or intellectual property rights in connection with the performance of the contract. All text and images on the Service Provider's website are the exclusive intellectual property of the Service Provider. Copying or other use without written permission constitutes a violation of copyright.

Budapest, May 17, 2025.